Implementation

From signed agreement to live rate management in 14 days.

ARIO's implementation programme is an accountable, phased delivery — not a self-service setup. Every property receives a named implementation manager, a structured delivery schedule, and a gate-controlled go-live process.

14
Days from agreement to first live rate push
4
Structured delivery phases with defined gate criteria
45s
Maximum kill-switch response — all outbound rate activity stopped
1
Named implementation manager from integration to live operations
Delivery programme

Four phases. Defined gates. Nothing goes live until it's ready.

Every ARIO deployment follows the same structured delivery sequence. Each phase has explicit entry criteria, defined deliverables, and a formal gate assessment before progression.

01
Discovery & Integration
Days 1–3
What ARIO delivers
  • PMS connection established via certified API integration or secure file transfer (SFTP/CSV)
  • Historical reservation data ingested and validated — minimum 90 days, target 24 months
  • Rate floors, ceilings, and stability thresholds configured per room type
  • Comp-set defined and market data sources activated
  • Channel manager credentials verified and integration confirmed
Required from your property
  • PMS API credentials or authorised access to export reservation history
  • Channel manager credentials (SiteMinder, RateGain, or native)
  • Rate floor and ceiling constraints per room type
  • List of 3–5 competitor properties for comp-set configuration
  • Named Revenue Manager contact confirmed
Phase deliverables
  • Live PMS connection confirmation
  • Data validation report
  • Configured guardrail schedule
02
Shadow Operation
Days 4–14
What ARIO delivers
  • Full forecasting and pricing engine runs against live property data from day one of this phase
  • Every pricing recommendation generated, logged in the Decision Journal with model attribution, confidence score, and plain-language rationale
  • Implementation manager conducts daily journal review for the first five days
  • Day 14: Formal Shadow Review — structured sample of recommendations reviewed with RM, agreement rate measured, forecast accuracy benchmarked
Required from your property
  • Revenue Manager reviews the Decision Journal daily throughout Shadow period
  • RM attends the Day 5 and Day 14 checkpoint calls
  • Feedback on recommendations flagged as disagreements — captured and reviewed prior to go/no-go assessment
Phase deliverables
  • 14-day Decision Journal
  • Shadow Review report
  • Forecast accuracy benchmark
  • Go/no-go assessment for Review mode
03
Review Mode
Weeks 3–8
What ARIO delivers
  • Pricing recommendations queued for Revenue Manager approval each morning — no rate push without RM authorisation
  • Each approved push confirmed by read-back from the channel manager before being marked complete in the audit trail
  • Weekly performance call: Decision Journal accuracy, approval rate, RevPAR trend versus baseline
  • Guardrail performance reviewed and thresholds adjusted as live data accumulates
Required from your property
  • Daily morning review of queued recommendations — typical commitment: 10–15 minutes per day
  • RM attends weekly performance call with implementation manager
  • Documented approval or rejection for each queued recommendation
Phase deliverables
  • Weekly performance reports
  • Live audit trail
  • Channel confirmation records
  • Eligibility assessment for Autopilot
04
Live Operations
Week 8+
What ARIO delivers
  • Properties meeting eligibility criteria — 30+ days of Review mode data and documented RM sign-off — may advance to supervised Autopilot
  • Autopilot operates within the guardrails defined at Phase 1. Kill switch accessible at all times — all outbound rate activity stopped within 45 seconds
  • Monthly performance reviews, forecast model recalibration, and guardrail adjustment as booking patterns evolve
  • Multi-property portfolio management available once each property has completed Phase 3
Required from your property
  • Documented RM sign-off confirming Autopilot eligibility criteria are met
  • Continued monthly performance review attendance
  • Notification of any operational changes that may affect rate strategy (refurbishments, ownership changes, material comp-set shifts)
Phase deliverables
  • Autopilot deployment confirmation
  • Monthly performance reports
  • Ongoing model recalibration
  • Portfolio rollup (multi-property)
Integration specifications

Certified integrations. Tested before any live push is enabled.

ARIO maintains direct integrations with the leading PMS and channel manager platforms used across UK and European independent hotels. All connections are validated in ARIO's staging environment before any production rate activity is enabled.

Property Management Systems
Opera Cloud (OHIP)
Full certified integration via Oracle Hospitality Integration Platform. Bidirectional reservation data, rate push, and availability management. OHIP-native group pricing workflow supported.
Full integration
Mews
Full integration via Mews open API. Real-time reservation ingestion, rate updates, and native Mews Distribution channel push.
Full integration
Cloudbeds
Full integration including webhook-based real-time reservation sync and direct rate distribution to Cloudbeds channel manager.
Full integration
Apaleo
Full integration via Apaleo open API. Two-way data flow for reservations, rates, and room availability across all unit categories.
Full integration
Other PMS
Secure file transfer via SFTP or structured CSV export. Supported for any PMS capable of generating standard reservation exports. ARIO's implementation team configures and validates the transfer pipeline.
File transfer
Channel Managers
SiteMinder
Full integration. Rate push to all SiteMinder-connected channels. Read-back confirmation from SiteMinder on every approved push — logged in the audit trail.
Full integration
RateGain
Full integration. Bidirectional rate and availability management across all RateGain-connected distribution channels.
Full integration
Mews Distribution
Native distribution via Mews channel manager. No additional channel manager required for Mews PMS properties.
Native
Opera CRS
Full integration via Opera Central Reservation System. Rate push and availability updates across Opera-managed distribution channels.
Full integration
Full OTA Distribution
Booking.com
Rate and availability management across Booking.com inventory. Distributed via ARIO's certified channel integration architecture.
Connected
Expedia
Rate and availability management across Expedia and Hotels.com. Full inventory synchronisation through ARIO's distribution layer.
Connected
Google Hotels
Rate visibility and synchronisation across Google Hotel Ads. Managed through ARIO's certified distribution network.
Connected

All integrations are tested and validated in ARIO's staging environment before any live rate push is enabled. Channel read-back confirmation is enforced on every approved rate change — ARIO does not mark a push complete until the channel manager confirms successful receipt.

Property requirements

What we need from your property to deploy successfully.

ARIO's implementation programme is designed to minimise operational disruption. The following is required from every property prior to deployment.

  • 01
    A named Revenue Manager
    The designated Revenue Manager will review the Decision Journal daily throughout Shadow mode and attend the Day 14 Shadow Review. In Review mode, the RM holds approval authority for every queued rate push.
  • 02
    PMS access credentials
    API credentials for Opera Cloud, Mews, Cloudbeds, or Apaleo — or access to export structured reservation history for file-transfer integration. ARIO's implementation manager will specify the exact permissions required.
  • 03
    Channel manager credentials
    Credentials for SiteMinder, RateGain, or your native channel manager (Mews Distribution, Opera CRS). All credentials are stored using AES-256-GCM encryption and never transmitted in plaintext.
  • 04
    Rate guardrail parameters
    Floor and ceiling rates per room type, plus any stability thresholds (maximum single-move percentage, minimum nights before rate change). These constrain Autopilot operations for the life of the deployment and can be adjusted at any time.
  • 05
    Comp-set properties
    A list of 3–5 competitor properties for comp-set configuration. ARIO's implementation manager will validate market data availability for each nominated property and advise on alternatives if needed.
Configuration note

Properties without a dedicated Revenue Manager

Review mode can be operated with a General Manager taking the daily approval function. This is a supported configuration — the GM receives a structured morning briefing designed for time-constrained review, with each recommendation accompanied by a plain-language rationale and confidence indicator.

Shadow mode and the Day 14 review are still required under this configuration. ARIO's implementation manager provides additional support throughout the approval orientation period.

Properties operating under GM-approval configuration remain in Review mode until a qualified Revenue Manager is in position. Advancement to Autopilot requires documented sign-off from a credentialed RM.
Historical data minimum
90 days
Historical data target
24 months
Comp-set properties required
3–5 properties
Review mode minimum (for Autopilot)
30 days
Autopilot sign-off authority
Credentialed RM required
Operating mode architecture

Three modes. Defined gates. Full control at every stage.

ARIO's operating modes are enterprise controls, not a hierarchy of risk tolerance. Every property begins in Shadow. Progression to each subsequent mode requires documented gate criteria to be met and confirmed.

Mode 01 · Default for all new deployments
Shadow
Observe. Validate. Build confidence.
The full ARIO engine runs against live property data. Every pricing recommendation is generated, scored, and logged in the Decision Journal. Nothing goes live. No rate push is possible in Shadow mode — by design.
  • Full forecasting engine active on live data
  • Every recommendation logged with model attribution and confidence score
  • Plain-language rationale generated for every decision
  • Daily journal review with implementation manager (first 5 days)
  • Formal Shadow Review at Day 14
  • No outbound rate activity possible — hard system constraint
Entry
Phase 1 integration complete, PMS connection confirmed, data validation passed.
Mode 02 · Standard operating mode
Review
Approved decisions. Confirmed execution.
Pricing recommendations are queued for RM approval each morning. The Revenue Manager reviews, approves, or rejects each recommendation before any rate is pushed. Every approved push is confirmed by read-back from the channel manager before being marked complete in the audit trail.
  • Recommendations queued for RM review each morning
  • No rate push without explicit RM approval
  • Channel manager read-back confirmation on every push
  • Full audit trail: recommendation → approval → execution → confirmation
  • Weekly performance reports comparing recommendations against actuals
  • Kill switch active at all times
Gate criteria
14-day Shadow period complete. Shadow Review report signed off. Go/no-go assessment passed by implementation manager.
Mode 03 · Supervised autonomous operation
Autopilot
Within your defined parameters.
ARIO operates autonomously within the guardrails defined at Phase 1. Rate pushes are executed without manual approval, subject to configured floor/ceiling constraints, stability thresholds, and move-size limits. The kill switch remains accessible at all times and stops all outbound rate activity within 45 seconds.
  • Autonomous rate management within configured guardrails
  • Hard floor/ceiling enforcement — no guardrail breach possible
  • Kill switch: all outbound activity stopped within 45 seconds
  • Full Decision Journal maintained in Autopilot — every push logged and explained
  • Monthly performance reviews and model recalibration
  • Multi-property portfolio management and chain rollup available
Gate criteria
30+ days of Review mode data accumulated. Documented RM sign-off confirming eligibility. Dual signoff gate: RM and ARIO implementation manager must both confirm before Autopilot is enabled.
Implementation team

One point of contact. From integration to live operations.

Every ARIO deployment is managed by a named implementation manager from the ARIO team. Your implementation manager is accountable for delivery against the programme schedule and remains your primary contact through all four phases.

🧑‍💼
Named implementation manager
Every property is assigned a named implementation manager before the engagement begins. You will not be handed between contacts during the delivery programme.
📅
Structured delivery schedule
A formal delivery schedule is issued at the start of Phase 1, with defined milestones, gate dates, and checkpoint call times agreed with your team in advance.
📋
Daily journal review (Shadow period)
Your implementation manager reviews the Decision Journal daily for the first five days of Shadow mode, flagging anomalies and confirming engine calibration before Day 14 formal review.
📊
Weekly performance calls (Review mode)
Structured weekly call covering Decision Journal accuracy, approval rate, RevPAR trend versus baseline, and any guardrail adjustments warranted by accumulating live data.
🔁
Monthly recalibration (Live operations)
Forecast model weights are recalibrated monthly as live booking data accumulates. Guardrail thresholds are reviewed and adjusted based on observed rate move patterns and RevPAR performance.

Service levels and response commitments

ARIO's implementation team operates on business-day response commitments, with direct contact channels available for urgent operational issues during live operations.

Implementation manager response (business days)
Within 4 hours
Urgent operational issue (live autopilot)
Direct contact available
Kill switch activation (all modes)
Self-service, < 45 seconds
Data incident notification
Within 72 hours (GDPR aligned)
Standard tier uptime SLA
99.5%
Enterprise tier uptime SLA
99.9%
Shadow mode checkpoint calls
Day 5 & Day 14
Review mode performance calls
Weekly
Live operations performance reviews
Monthly
Begin your deployment

Begin your implementation assessment.

The assessment call takes 30 minutes. Your implementation manager will confirm integration compatibility with your PMS and channel manager, agree a delivery schedule, and provide a formal project plan within 48 hours of the call.

Begin your assessment → Security & compliance View pricing